VIDEOS: London Heathrow Terminal 5 - first anniversary but is it working?

"One year on from the disastrous opening of Terminal 5 at London’s Heathrow Airport, British Airways and BAA believe they are now delivering a world-class passenger experience. T5 opened for business on 27 March 2008 amid great fanfare. But after just a few hours on that March morning T5 rapidly descended into chaos as the baggage system failed. British Airways cancelled hundreds of flights, passengers missed their connections and thousands of bags were lost." Next